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Terms & Conditions

Effective Date: 06/09/2025
Last Updated: 18/10/2026
Company: VanLife Tribe Ltd
Product/Service: VANLIFE TRIBE Explore App & Merchandise Store

These Terms govern your use of The VANLIFE TRIBE Explore app and purchases made through VanLife Tribe Ltd.
By using our app, website, or purchasing merchandise, you agree to these Terms, and acknowledge our Privacy Policy. Please read them carefully.

1. Eligibility

  • You must be at least 16 years old to create an account or use the app. Users under 16 are not permitted to register, even with parental or guardian consent.
  • You are responsible for keeping your login details secure.

2. Services Overview

  • The VANLIFE TRIBE Explore app provides information, community-driven stopovers, trip planning, reviews, and related features.
  • Our services are intended for personal, non-commercial use.

3. User Content

  • Users may submit stopover locations, descriptions, reviews, ratings, photographs and other content (“User Content”).
  • You retain ownership of your original User Content. By submitting it, you grant VanLife Tribe Ltd a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, adapt for formatting, distribute and publish that content through the VanLife Tribe Explore app, our websites and associated promotional materials for the purpose of operating, improving and promoting our services.
  • You confirm that you have the necessary rights and permissions to submit your content, that it does not infringe another person’s rights, and that the information is accurate to the best of your knowledge.
  • You must not knowingly submit misleading information, unauthorised photographs, unlawful material or content that encourages trespassing or unsafe activity.
  • We may review, reject, edit or remove content where reasonably necessary to enforce these Terms, address complaints, protect users or comply with the law. Approval of a submission does not guarantee its ongoing accuracy, legality or safety.
  • If you wish to report content or request its removal, please contact app@vanlife-tribe.com, identifying the content and explaining your concern. We will assess reports and take appropriate action. You may also request a review of a moderation decision.

4. Subscriptions & Payments

  • Free users have limited access (e.g., limited trip planning).
  • Paid subscriptions unlock additional features. Prices are displayed in the app.
  • Payments are securely processed via third-party providers.
  • Subscription prices, introductory offers, billing periods and renewal rates are displayed before purchase. Paid subscriptions renew automatically unless cancelled in accordance with the applicable Apple App Store or Google Play subscription terms.
  • Where a promotional rate applies only to an introductory period, the standard renewal price will be disclosed before purchase.
  • You can manage or cancel subscriptions through your Apple or Google account. Deleting the app or your VanLife Tribe account does not automatically cancel an active store subscription.
  • We may change subscription pricing in accordance with applicable law and the relevant app store’s requirements, including advance notice or consent where required. Your statutory cancellation and refund rights remain unaffected.

4.1 Free Trials, Offers & Cancellation

  • Free trials: Where a free trial is offered, your subscription will start and you will be charged automatically when the trial ends unless you cancel at least 24 hours before the end of the trial. Free trials are limited to one per user unless stated otherwise.
  • Introductory, promotional and retention offers: We may offer discounted pricing, for example introductory prices for new subscribers, time-limited sales, or a discount offered when you choose to cancel. Offers may be limited to eligible users (for example new, existing or lapsed subscribers, or accounts that meet a minimum age), may differ between users and platforms, may be used once only, and may be changed or withdrawn at any time. When an offer period ends, your subscription renews automatically at the standard price shown in the app unless you cancel.
  • Cancelling: You can cancel at any time through your Apple App Store or Google Play account settings, or from “Manage subscription” in the app. Cancelling stops future renewals; you keep access until the end of the period you have paid for.
  • Payment problems: If a renewal payment fails, Apple or Google may retry the payment for a limited time, during which your access may continue. If payment cannot be collected, your access to paid features will end.
  • Refunds: Subscription payments are processed by Apple or Google, and refunds are handled under their policies. iOS users may be able to request a refund from within the app for a limited period after a payment.

4A. Ambassador Programme

  • 4A.1 The VanLife Tribe Ambassador Programme (“Programme”) is an invite-only initiative through which selected users (“Ambassadors”) may earn complimentary access to Explore Plus subscription features in exchange for contributing approved stopovers to the platform.
  • 4A.2 Ambassador status is granted solely at VanLife Tribe Ltd’s discretion. There is no obligation to invite any user, and VanLife Tribe Ltd reserves the right to withdraw, suspend, or modify the Programme at any time without notice.
  • 4A.3 To earn a complimentary subscription month, an Ambassador must have a minimum of 3 new stopovers approved within a single calendar month (“Monthly Quota”). Complimentary subscription time is credited at the start of the following month and has no cash value.
  • 4A.4 Consecutive months of meeting the Monthly Quota constitute a “Streak.” Bonus complimentary subscription time may be awarded on a repeating basis at every 3rd and 6th consecutive month within a Streak. An Ambassador who maintains a Streak of 12 consecutive months will be designated a “Founding Ambassador” and awarded the Founding Ambassador badge, at VanLife Tribe Ltd’s discretion.
  • 4A.5 Failing to meet the Monthly Quota in any given month resets the Streak to zero. Complimentary subscription time already credited is unaffected.
  • 4A.6 All stopovers submitted by Ambassadors are subject to the same approval process as all other user-submitted content. VanLife Tribe Ltd makes no guarantee that any submitted stopover will be approved. Approval decisions are final and at VanLife Tribe Ltd’s sole discretion.
  • 4A.7 Content submitted by Ambassadors remains on the platform in accordance with Section 3 of these Terms, including in the event that Ambassador status is withdrawn or the user’s account is deleted.
  • 4A.8 Ambassadors are independent contributors and are not employees, agents, contractors, or representatives of VanLife Tribe Ltd. The Programme does not create any employment, agency, or commercial relationship.
  • 4A.9 VanLife Tribe Ltd may revoke Ambassador status at any time. Upon revocation, any unused complimentary subscription time will remain active until its expiry date but no further rewards will be granted.
  • 4A.10 Ambassadors may share approved stopovers on social media. Where they promote VanLife Tribe in connection with complimentary subscriptions or other benefits, they must clearly disclose their commercial relationship using an appropriate label such as “Ad” or “#ad”. Failure to comply with applicable advertising rules may result in removal from the Programme.

5. Merchandise Sales

  • Orders are confirmed once payment is received.
  • Delivery times are estimates only; VanLife Tribe Ltd is not liable for delays outside our control.
  • Refunds and cancellations are handled in line with the UK Consumer Rights Act 2015.
  • You have 14 days to cancel most online purchases, except for custom or personalised items (unless faulty).

6. Use of Location Data

  • The VanLife Tribe Explore app uses your device’s location only when necessary to perform specific functions — such as trip planning from your current position or viewing nearby stopovers.
  • Your real-time location is processed temporarily and is never permanently stored on our servers.
  • The only location data that is stored permanently within our system are user-created stopovers or submissions, which are intentionally saved and displayed on the shared map for the benefit of all users.
  • You can disable location permissions at any time in your device settings; however, this may limit some app functionality.
  • You are responsible for determining whether a location is legal, safe, or suitable to visit.

7. Database & Intellectual Property

  • All data, listings, stopover information and other content within the VanLife Tribe Explore app and website (the Database) are owned by VanLife Tribe Ltd or used under licence, except for third-party data such as map and weather data, which remains the property of its owners. Map data is provided by Google Maps Platform. Where OpenStreetMap data is used, it is © OpenStreetMap contributors and available under the Open Database Licence.
  • The Database is protected under UK copyright and database rights law.
  • You must not copy, scrape, mine, reverse-engineer, redistribute, sell, or make derivative works from the Database or any part of it without our prior written consent.
  • Any unauthorised use of the Database may result in legal action, including claims for damages.

8. Prohibited Activities

You must not:

  • Trespass on private property or visit illegal/dangerous locations.
  • Post false, harmful, or inappropriate content.
  • Use the platform for spam, advertising, or commercial purposes without our consent.
  • Attempt to extract, scrape, or replicate our Database or its contents.

9. Stopover Information and Disclaimers

  • VanLife Tribe reviews and verifies submitted stopovers before approving them for publication. However, checks are based on information available at the time and do not guarantee that a location will remain accurate, accessible, safe or legally available for parking or overnight stays.
  • A location appearing in the app does not constitute permission to park or stay overnight. Users must check local signage, restrictions, landowner permissions and current conditions before visiting.
  • Prices, facilities, opening hours and restrictions may change without notice. Reviews and ratings reflect contributors’ opinions.
  • Trip planning, navigation and vehicle levelling features are provided for guidance and do not replace appropriate safety precautions or users’ own judgement.
  • Nothing in this section affects consumers’ statutory rights or excludes liability that cannot lawfully be excluded.

10. Limitation of Liability

  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded.
  • We are not responsible for losses caused solely by users failing to follow parking restrictions, applicable laws or lawful instructions, or for losses that were not reasonably foreseeable.
  • To the extent permitted by law, our total liability relating to the app and digital services will not exceed the greater of £100 or the amount you paid us for those services in the 12 months before the event giving rise to the claim.
  • This limitation does not restrict statutory consumer rights or remedies that cannot lawfully be limited.

11. Third-Party Links & Services

We may feature third-party products, services, or offers, including affiliate links. We do not control or accept responsibility for these third parties. Any interaction or transaction is strictly between you and the provider.

  • Our platform may contain links to external websites or services.
  • VanLife Tribe Ltd is not responsible for the content, accuracy, or practices of third parties.

12. Termination

  • We may suspend or terminate accounts that breach these Terms or misuse our services.
  • User-generated content that violates these Terms may be removed at our discretion.

13. Changes to Terms

We may update these Terms from time to time to reflect changes to our services, legal requirements or business operations.

If we make material changes that affect your rights or obligations, we will notify you by email or through the App at least 14 days before the changes take effect, unless earlier changes are required for legal, security or regulatory reasons.

If you do not agree with the updated Terms, you may stop using the App and cancel any active subscription before the changes take effect.

Continued use of our services after the effective date of the updated Terms constitutes acceptance of those changes, where permitted by applicable law.

Nothing in this section affects your statutory consumer rights.

14. Governing Law

These Terms are governed by the laws of England and Wales. Consumers outside England and Wales retain any mandatory protections available under applicable law and may bring proceedings in courts that have jurisdiction under that law. Nothing in these Terms affects your statutory consumer rights.

15. Contact Us

VanLife Tribe Ltd
Registered in England and Wales
Company number: 16683873
Registered Office: Unit A 82 James Carter Road, Mildenhall, IP28 7DE
Email: info@vanlife-tribe.com
Email: app@vanlife-tribe.com