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EULA

End-User Licence Agreement

Effective Date: 19/10/2025
Last Updated: 18/10/2026
App: VanLife Tribe Explore
Company: VANLIFE TRIBE Ltd, registered in England & Wales (Company No. 16683873), registered office: VanLife Tribe Ltd, Unit A 82 James Carter Road, Mildenhall, IP28 7DE.

This EULA should be read together with our Terms & Conditions and Privacy Policy.

By creating an account, signing in by any method (including Continue with Google or Continue with Apple), or using the App, you agree to this EULA and our Terms & Conditions.

Our Privacy Policy explains how we collect, use and protect your personal data. Where consent is required for particular data processing activities, we request it separately.

1. Acceptance of Terms

By downloading, installing or using VanLife Tribe Explore app (“the App”), you agree to be bound by this End-User Licence Agreement (“Agreement”).

If you do not agree, do not install or use the App.

2. Licence Grant

VANLIFE TRIBE Ltd grants you a limited, non-exclusive, non-transferable, revocable licence to install and use the App on any Apple or Android device that you own or control, for personal, non-commercial use, in accordance with this Agreement and the usage rules of the store you downloaded it from (for Apple devices, the Usage Rules in the Apple Media Services Terms and Conditions, including use by other accounts associated with the purchaser via Family Sharing where applicable).

3. Ownership and Intellectual Property

All rights, title and interest in and to the App (including content, trademarks, graphics, databases and code) remain the exclusive property of VANLIFE TRIBE Ltd and its licensors.

This Agreement does not transfer any ownership rights. You may not copy, modify, reverse-engineer, decompile, disassemble or create derivative works from the App.

4. User Accounts and Content

Users may submit stopover locations, descriptions, reviews, ratings, photographs and other content (“User Content”).

You retain ownership of your original User Content. By submitting it, you grant VanLife Tribe Ltd a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, adapt for formatting, distribute and publish that content through the VanLife Tribe Explore app, our websites and associated promotional materials for the purpose of operating, improving and promoting our services.

You confirm that you have the necessary rights and permissions to submit your content, that it does not infringe another person’s rights, and that the information is accurate to the best of your knowledge.

You must not knowingly submit misleading information, unauthorised photographs, unlawful material or content that encourages trespassing or unsafe activity.

We may review, reject, edit or remove content where reasonably necessary to enforce this Agreement, address complaints, protect users or comply with the law. Approval of a submission does not guarantee its ongoing accuracy, legality or safety.

Reporting content: If you wish to report content or request its removal, please contact app@vanlife-tribe.com, identifying the content and explaining your concern. We will assess reports and take appropriate action. You may also request a review of a moderation decision.

5. Subscriptions and In-App Purchases

Some features are available only through paid subscriptions or in-app purchases (“Plus Features”).

Pricing and renewal terms are displayed within the App.

Subscription options are offered on a monthly or yearly basis.

Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current billing period.

Payments and cancellations for iOS users are managed via Apple App Store account settings; for Android users via Google Play.

Refunds are handled according to Apple’s or Google’s respective refund policies.

5.1 Free Trials, Offers & Cancellation

Free trials: Where a free trial is offered, your subscription will start and you will be charged automatically when the trial ends unless you cancel at least 24 hours before the end of the trial. Free trials are limited to one per user unless stated otherwise.

Introductory, promotional and retention offers: We may offer discounted pricing, for example introductory prices for new subscribers, time-limited sales, or a discount offered when you choose to cancel. Offers may be limited to eligible users, may differ between users and platforms, may be used once only, and may be changed or withdrawn at any time. When an offer period ends, your subscription renews automatically at the standard price shown in the App unless you cancel.

Cancelling: In addition to your App Store or Google Play settings, you can cancel from “Manage subscription” in the App. Cancelling stops future renewals; you keep access until the end of the period you have paid for.

Payment problems: If a renewal payment fails, Apple or Google may retry the payment for a limited time, during which your access may continue. If payment cannot be collected, your access to Plus Features will end.

iOS refund requests: iOS users may be able to request a refund from Apple from within the App for a limited period after a payment.

Price changes: We may change subscription prices. Apple or Google will notify you in advance where required, and you can cancel before the new price applies.

5A. Ambassador Programme

5A.1 The App includes an invite-only Ambassador Programme under which selected users may earn complimentary Explore Plus access by contributing approved stopovers.

5A.2 Participation is subject to the Ambassador Programme terms set out in the VanLife Tribe Terms & Conditions, which are incorporated into this Agreement by reference.

5A.3 Complimentary subscription access granted through the Programme has no cash value and is non-transferable. It may not be exchanged for cash, credit, or any other benefit.

5A.4 VanLife Tribe Ltd reserves the right to modify, suspend, or terminate the Programme at any time. Any complimentary access already granted will remain valid until its expiry but no further rewards will be issued following termination of the Programme.

6. Data Collection and Privacy

Use of the App is governed by our Privacy Policy.

The App collects location data to enable trip planning and location-based features, collects analytics and diagnostic data to improve the App, and shows advertising provided by Google AdMob. Analytics data is linked to your account identifier and may be used to measure advertising. Disabling location access may limit functionality. Your live location is processed only temporarily while using features such as trip planning or viewing nearby stops, and we do not permanently store it. Only stopovers that you create and submit are stored permanently and displayed on the shared map. Full details are in our Privacy Policy.

7. Children’s Privacy

We take children’s privacy seriously.

VanLife Tribe Explore is intended for users aged 16 and over.

Users under the age of 16 are not permitted to register or use the App, even with parental or guardian consent.

We do not knowingly permit users under 16 to create accounts. If we discover that an account belongs to someone under 16, we will take appropriate steps to close the account and delete associated personal data in accordance with our Privacy Policy.

Parents or guardians may contact app@vanlife-tribe.com if they believe a child has created an account.

This clause aligns with the Eligibility section of our Terms & Conditions and the Children’s Privacy section of our Privacy Policy, in line with the UK GDPR.

8. User Conduct

You agree not to:

  • Use the App for any unlawful or harmful purpose;
  • Interfere with or compromise the App’s security;
  • Upload malware or automated scripts;
  • Scrape, copy or harvest data;
  • Misuse ratings, reviews or reporting tools.

Indemnity: To the extent permitted by applicable law, you agree to indemnify VANLIFE TRIBE Ltd against reasonable losses, damages and costs (including reasonable legal fees) arising from third-party claims directly caused by your unlawful content, your infringement of third-party rights, or your deliberate or material misuse of the App. This obligation does not apply to losses caused by VANLIFE TRIBE Ltd’s own negligence or wrongdoing and does not affect your statutory consumer rights.

VANLIFE TRIBE Ltd may suspend or terminate any account that violates this Agreement.

9. Third-Party Services

The App may link to third-party services (e.g. map providers, affiliate partners). VANLIFE TRIBE Ltd is not responsible for their content, accuracy or privacy practices. Use such services at your own risk.

10. Disclaimer of Warranties

To the extent permitted by applicable law, the App is provided on an “as is” and “as available” basis.

VanLife Tribe Ltd does not guarantee uninterrupted service, error-free operation or the continued accuracy or availability of stopover information, third-party content or external services.

Users are responsible for checking local restrictions, current conditions and the suitability of locations before visiting.

YOUR USE OF THIS REAL TIME ROUTE GUIDANCE APPLICATION IS AT YOUR SOLE RISK. LOCATION DATA MAY NOT BE ACCURATE.

Nothing in this section excludes or limits any statutory consumer rights, warranties or liabilities that cannot lawfully be excluded or limited.

11. Limitation of Liability

Nothing in this Agreement excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable, or for losses caused solely by inaccurate third-party information, misuse of the App, or users failing to comply with applicable parking restrictions and laws.

To the extent permitted by law, our total liability relating to the App will not exceed the greater of £100 or the total amount you paid us for the App during the 12 months preceding the event giving rise to the claim.

This limitation does not affect your statutory consumer rights, including any remedies that cannot lawfully be restricted.

Additional information about location listings, user responsibilities and third-party services is provided in our Terms & Conditions.

12. Termination

You may stop using the App and request account deletion at any time.

We may suspend or terminate access where you materially breach this Agreement, misuse the App, submit prohibited content or where action is reasonably necessary to protect users or comply with applicable law.

Where appropriate, we may give you an opportunity to resolve a breach or appeal a moderation decision.

Uninstalling the App or deleting your account does not automatically cancel subscriptions purchased through Apple or Google. You must cancel any active subscription through the relevant app store.

Any refund entitlement remains subject to applicable law and the relevant purchase arrangements.

13. Apple App Store and Google Play Terms

If you downloaded the App from the Apple App Store, the following terms apply:

Acknowledgement

This Agreement is between you and VANLIFE TRIBE Ltd only, and not Apple Inc. (“Apple”). VANLIFE TRIBE Ltd, not Apple, is solely responsible for the App and its content. Apple has no responsibility for the App except as set out in this section.

a. Scope of Licence

You are granted a non-transferable licence to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you via Family Sharing, volume purchasing or Legacy Contacts.

b. Maintenance and Support

VANLIFE TRIBE Ltd is solely responsible for maintenance and support. Apple has no obligation to provide support, updates or services.

c. Warranty and Refunds

If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any.
Apple has no other warranty obligations.
All other claims relating to the App are the responsibility of VANLIFE TRIBE Ltd.

d. Product Claims

VANLIFE TRIBE Ltd is solely responsible for addressing any claims relating to the App, including product liability, consumer protection claims, privacy issues and regulatory compliance.

e. Intellectual Property Rights

If a third party claims the App infringes their intellectual property rights, VANLIFE TRIBE Ltd is solely responsible for investigating, defending and resolving such claims.

f. Legal and Export Compliance

You represent that you are not:

  • located in a country subject to a U.S. Government embargo or designated as “terrorist supporting”; or
  • listed on any U.S. Government restricted-party list.

You agree to comply with all applicable export-control laws.

Third-Party Terms

You must comply with any applicable third-party terms when using the App, such as your mobile network or wireless data service agreement.

g. Third-Party Beneficiary

You acknowledge that Apple and its subsidiaries are third-party beneficiaries of this Agreement and may enforce its terms.

If you downloaded the App from Google Play:

  • This Agreement is between you and VANLIFE TRIBE Ltd, not Google LLC.
  • Google is not responsible for support or warranty obligations.
  • You must comply with Google Play’s Terms of Service.

14. Third-Party Promotions & Services

This section applies to offers and services provided by third parties. Discounts and offers on VanLife Tribe Explore subscriptions are covered in Section 5.1.

The App may provide users with access to discounts, promotional offers, or links to third-party products and services, including but not limited to insurance providers, service providers, and the VANLIFE TRIBE merchandise store (“Offers”).

All Offers are provided for convenience only and are subject to availability, change, or withdrawal at any time without notice. VANLIFE TRIBE Ltd does not guarantee the availability, accuracy, pricing, or continued validity of any Offer.

All discounts, pricing, and services are determined solely by the relevant third-party provider. VANLIFE TRIBE Ltd has no control over and accepts no responsibility for the terms, quality, delivery, or fulfilment of any third-party products or services. Any transaction you enter into is strictly between you and the third-party provider.

The App may also provide access to a third-party accident recovery service. This service is operated entirely by an independent provider and is offered on a voluntary basis. VANLIFE TRIBE Ltd:

  • does not operate, control, or manage this service;
  • does not receive payment or commission for this service; and
  • makes no guarantees, representations, or warranties as to its availability, response time, eligibility, or performance.

Use of any third-party service, including accident recovery, is entirely at your own risk. VANLIFE TRIBE Ltd shall not be liable for any loss, damage, delay, failure of service, or any other issue arising from or in connection with such services.

Nothing in this section excludes or limits any liability that cannot lawfully be excluded or restricted, including liability arising from VanLife Tribe Ltd’s own negligence where applicable.

14.1 Free Accident Recovery – Terms & Conditions

The Free Accident Recovery service is provided to users of the VanLife Tribe app as an added benefit. By using this service, you agree to the following terms:

14.1.1 Service Availability
This service is only available within the United Kingdom and applies strictly to incidents that occur within UK borders.

14.1.2 Service Eligibility
This service is strictly available only in the event of a road traffic accident where the vehicle is deemed undrivable. Mechanical breakdowns, wear and tear, or non-accident-related incidents are not covered under this service.

14.1.3 Driver Requirements
The driver must hold a valid driving licence and have appropriate and valid motor insurance in place at the time of the incident. Failure to provide proof of valid insurance may result in the service being declined.

14.1.4 Vehicle Recovery
Following an eligible accident, the vehicle will be recovered to a safe and secure storage facility. The location of storage will be determined based on operational requirements and safety considerations.

14.1.5 Passenger Assistance
The driver and passengers (up to a maximum of five individuals in total) will be assisted in returning to their home address or a suitable safe location within the United Kingdom.

14.1.6 Replacement Vehicle
Depending on the nature and severity of the accident, a hire vehicle may be arranged. This is not guaranteed and remains subject to availability, eligibility, and the discretion of the service provider.

14.1.7 Service Provider
VanLife Tribe acts solely as an introducer for this service. The recovery service is provided and fulfilled by Modified 4×4. Subject to the final paragraph of Section 14, VanLife Tribe holds no responsibility or liability for the delivery, performance, or outcomes of the service.

14.1.8 Liability
All services, including recovery, transport, storage, and any additional support, are carried out by Modified 4×4 under their own terms and conditions. Any claims, disputes, or issues arising from the service must be directed to Modified 4×4.

14.1.9 Misuse of Service
Any misuse, false claims, or attempts to access the service outside of the defined conditions may result in denial of service and potential removal of access to app benefits.

14.1.10 Amendments
VanLife Tribe reserves the right to update or withdraw this service at any time without prior notice.

15. Governing Law

This Agreement is governed by the laws of England and Wales.

If you are a consumer residing outside England and Wales, nothing in this Agreement deprives you of any mandatory consumer protections available under the law applicable to you.

You may bring proceedings in any court that has jurisdiction under applicable law. Nothing in this Agreement limits your statutory rights as a consumer.

16. Contact Information

VANLIFE TRIBE Ltd
Email: app@vanlife-tribe.com
Telephone: +44 7597 626447
(Please contact us by email first; calls are answered during business hours only.)
Address: VanLife Tribe Ltd, Unit A 82 James Carter Road, Mildenhall, IP28 7DE

17. Entire Agreement

This Agreement, together with our Terms & Conditions, constitutes the entire agreement between you and VANLIFE TRIBE Ltd and supersedes all prior agreements or understandings regarding the App.

If any part of this Agreement is found to be unenforceable, the rest will remain in effect. Our failure to enforce any right does not waive it. We may transfer our rights and obligations under this Agreement to another organisation, and we will tell you if this happens; your rights will not be affected. We are not responsible for delays or failures caused by events outside our reasonable control.